Error code UserErrorFsFreezeFailed on Azure Backup

Another day a costumer of mine, call me saying the backups that we enabled previously was troughing the following error:

Error Code UserErrorFsFreezeFailed
Error Message Failed to freeze one or more mount-points of the VM to take a file-system consistent snapshot
Recommended Action Check for devices with dirty filesystem state and unmount them. Run file-consistency check for these devices using the fsck command and mount them again after successful consistency check. For more details, refer to

This error was on an instance of an application where are 7 Ubuntu 16.04 VMs deployed in Azure, all with VM backups are enabled. Backups has been running fine for a couple of weeks, until on that morning where it failed for the 3 VMs which are Kubernetes worker nodes. The worker nodes are also running the Ceph filesystem on one of the data disks.

This could have happened when the file system used in those VMs went into bad state and so fsfreeze didn’t return properly because one of the file systems is stuck. In most cases, it will be a temporary issue and cleaning up file systems should get back the backup state to healthy.

If this is repeating frequently, open a ticket with Microsoft because they need to do a deeper investigation on that.


Marcos Nogueira
Azure MVP
Twitter: @mdnoga

Marcos Nogueira

With more than 18 years experience in Datacenter Architectures, Marcos Nogueira is currently working as a Principal Cloud Solution Architect. He is an expert in Private and Hybrid Cloud, with a focus on Microsoft Azure, Virtualization and System Center. He has worked in several industries, including Aerospace, Transportation, Energy, Manufacturing, Financial Services, Government, Health Care, Telecoms, IT Services, and Gas & Oil in different countries and continents. Marcos was a Canadian MVP in System Center Cloud & Datacenter Managenment and he has +14 years as Microsoft Certified, with more than 100+ certifications (MCT, MCSE, and MCITP, among others). Marcos is also certified in VMware, CompTIA and ITIL v3. He assisted Microsoft in the development of workshops and special events on Private & Hybrid Cloud, Azure, System Center, Windows Server, Hyper-V and as a speaker at several Microsoft TechEd/Ignite and communities events around the world.

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