Moving to Azure Series – Error 78007 on deploying ASR agent

On this series, I want to explore all the situations that you might encounter when you are moving your workloads to the cloud, specially to Azure.

Today, while I was preparing for the next wave of migration of the workloads from on premise to Azure, I encounter the following error, while I was deploying the Azure Site Recovery (ASR) agent.

After research, I found on the Microsoft documentation the Troubleshoot Mobility Service push installation issues. Although the provider error code (in this case 95238) was not mention it.

So, then I decide to troubleshoot myself. I remote desktop on the server, look at the logs, and I didn’t find anything that point me to the root cause of the failure on deploying the ASR agent. Then I decide to uninstall the agent, from the Program and Features and install manually to see what is happen.

After trying to install manually the ASR agent, I discover the server had a pending reboot. So, I reboot the server. After that I resume my attempt of installing manually the ASR agent. It worked without any error! Next step is to register the server with the Process Server. Done!

Then I went to Azure Portal to resume the job that failed, and guess what? It works just fine now!


Marcos Nogueira
Azure MVP
Twitter: @mdnoga

Marcos Nogueira

With more than 18 years experience in Datacenter Architectures, Marcos Nogueira is currently working as a Principal Cloud Solution Architect. He is an expert in Private and Hybrid Cloud, with a focus on Microsoft Azure, Virtualization and System Center. He has worked in several industries, including Aerospace, Transportation, Energy, Manufacturing, Financial Services, Government, Health Care, Telecoms, IT Services, and Gas & Oil in different countries and continents. Marcos was a Canadian MVP in System Center Cloud & Datacenter Managenment and he has +14 years as Microsoft Certified, with more than 100+ certifications (MCT, MCSE, and MCITP, among others). Marcos is also certified in VMware, CompTIA and ITIL v3. He assisted Microsoft in the development of workshops and special events on Private & Hybrid Cloud, Azure, System Center, Windows Server, Hyper-V and as a speaker at several Microsoft TechEd/Ignite and communities events around the world.

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